Year-End Sale30% off all digital services: websites, apps, SEO, AI and more. Ends 31 Dec.Grab the Deal
Back to home
Legal

Terms of Service

Last updated:

These Terms of Service ("Terms") are an agreement between you ("you", "the Client") and CubicSofts ("we", "us", "our"). They cover your use of cubicsofts.ae and any services we provide. By using our website or hiring us, you agree to these Terms. If you don't agree, please don't use our services.

A signed proposal or project agreement with you may add to these Terms. If the two ever conflict, the signed agreement wins.

1. About Us

CubicSofts is a web, app and digital marketing agency based in Ajman, United Arab Emirates. You can reach us at info@cubicsofts.ae or +971 50 438 2455.

2. Our Services

We provide website and web app development, eCommerce, mobile apps, custom software, UI/UX design, 2D and 3D animation, SEO, AI search optimization, paid ads, and maintenance and support. The exact scope, deliverables and timeline for your project are set in your proposal or package.

3. Quotes, Scope and Changes

  • All prices are in UAE Dirhams (AED) and exclude 5% VAT, unless we say otherwise.
  • Quotes are valid for 30 days from the date we send them.
  • Work outside the agreed scope is quoted and charged separately.
  • Scope changes need written approval (email or WhatsApp is fine) and may change the price and timeline.

4. Your Responsibilities

  • Send content, files, logins and feedback on time.
  • Make sure everything you give us is accurate and that you have the right to use it.
  • Review and approve work within the agreed time. Delays on your side can move the timeline.
  • Keep your own logins, domains and hosting accounts secure.

5. Payments

  • Projects usually need 50% upfront and 50% on completion, before launch or handover.
  • Monthly services such as SEO, ads and maintenance are billed in advance.
  • Invoices are due within 15 days of the invoice date.
  • Late payments may pause work. We may end the service if an invoice stays unpaid.
  • Ad spend paid to Google, Meta or other platforms is separate from our fees.

6. Refunds

  • The upfront payment books our team and covers work we start, so it is non refundable once work begins.
  • If you cancel before we start any work, we refund the upfront payment, less any third party costs already paid.
  • Monthly services are not refunded for a month that has already started.
  • Third party costs such as domains, hosting, themes, plugins and licences are not refundable.
  • If we cannot deliver what we agreed, we will first fix it. If we still can't, we refund the fair value of the undelivered work.

7. Intellectual Property and Ownership

  • You own 100% of what we build for you. Once the project is paid in full, the custom code, designs and content we create for you become your property.
  • You keep full ownership of the content, logos and data you give us. You let us use them only to deliver your project.
  • Third party parts, such as open source libraries, fonts, plugins and stock images, stay under their own licences.
  • We keep our general know how, tools and reusable code that are not specific to your project. You get a free, permanent licence to use any of them included in your deliverables.
  • We may show your project in our portfolio unless you ask us not to in writing.

8. Confidentiality

We keep your business information private. Only team members who need it for your project can see it, and they are bound by confidentiality terms. We can sign an NDA on request. Our Privacy Policy explains how we handle personal data.

9. Warranty

  • We do our work with professional skill and care, and test it before delivery.
  • After launch, we fix bugs in our work for free during the warranty period in your package or proposal.
  • The warranty does not cover changes made by others, new features, hosting problems, or third party updates.
  • We cannot promise specific rankings, traffic, leads or sales. Results depend on many things outside our control, such as Google updates and your market.

10. Limitation of Liability

  • Our total liability for any claim is limited to the fees you paid for the service that caused it.
  • We are not liable for indirect losses, such as lost profits, lost data or business interruption.
  • Nothing in these Terms limits liability that cannot be limited under UAE law, such as for fraud.

11. Termination

  • You can end a service with 30 days' written notice.
  • We can end a service for non payment, a serious breach of these Terms, or illegal use. We will give reasonable notice unless the breach is serious.
  • When a service ends, you pay for all work done up to that date. We then hand over the completed work and files.

12. Using Our Website

  • Our website content is for general information. It is not legal, tax or financial advice.
  • Do not copy our content, scrape the site with bots, or try to break its security.
  • Prices, offers and content may change without notice.

13. Third Party Services

Your project may use third party services such as hosting, payment gateways, CMS tools or APIs. Their own terms apply. We are not responsible for their uptime, pricing changes or actions.

14. Governing Law and Disputes

These Terms are governed by the laws of the United Arab Emirates. If a dispute comes up, we will first try to solve it by talking directly. If that fails, the courts of Ajman, UAE will have jurisdiction.

15. Changes to These Terms

We may update these Terms when our services or the law change. The new version will be posted here with a new "Last updated" date. Active clients will be told about big changes by email.

16. Other Terms

If any part of these Terms is found invalid, the rest still applies. These Terms, your project agreement and our Privacy Policy form the whole agreement between us.

17. Contact Us

See also our Privacy Policy.